Support

Before contacting support

Try the relevant steps in Troubleshooting. If the issue remains, gather:

• The Cheqq area you were using.
• The exact action you took.
• The visible error message.
• Whether the issue repeats in a new chat or after reopening the page.
• A sanitized screenshot when it adds information that the error text does not show.

Do not send passwords, API keys, access tokens, private file contents, or other secrets.

Report a problem from inside Cheqq

Select Report a problem from the Help menu in the sidebar or from your user menu. The note goes to Cheqq with the page you were on attached, and your address on it so a reply reaches you.

Contact Cheqq

Email support@cheqq.ai with a short subject and the details above.

For privacy questions, use privacy@cheqq.ai. For legal questions, use legal@cheqq.ai.

Your data and AI

No AI provider Cheqq works with trains its models on anything Cheqq sends it — your conversations, files, email, connected-service data, or the pages the Companion extension reads. The Privacy Policy has the details.

If your account is suspended

Signing in to a suspended account shows why it was suspended instead of your workspaces. While it stays suspended, its published artifacts, shared conversations, Apps and calendar feeds are offline, and its automations don't run. Your workspaces and data are untouched, and everything comes back as it was once the suspension is lifted. If you think it's a mistake, email support@cheqq.ai.